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Your Privacy
We understand that protecting the privacy of your personal information is of the utmost importance.
This policy describes how we do it.
Our commitment
At Remba, we are committed to protecting the privacy and security of any personally identifiable information you provide us. This includes information that can be linked to a specific individual, such as a name, address, phone number, or email address.
This privacy policy explains how we handle and protect your personally identifiable information in accordance with commonly accepted privacy principles.
This policy was last revised on January 25, 2010.
As needs change, we reserve the right to modify or amend this policy at any time and for any reason. Any material changes to this privacy policy will be posted prior to their implementation. If you would like to ask a question about this policy, you can send it by email or post:
| Email: | privacy@remba.com.au |
|---|---|
| Post: | Privacy Officer Remba 6/81 Frenchs Forest Road East Frenchs Forest, NSW 2086 Victoria |
Information we collect
We will only ask for personally identifiable information that is relevant to providing you with products and services. So when you visit our website, or request products or services from us, we may ask for:
- your name, address, phone number/s and other contact details
- payment information, such as credit card number, card holder and other payment details
- the type and quantity of products and services
- options or comments relating to products and services
How you control and access your information
We believe that you should have control over the collection and use of your personally identifiable information. As such, we will explain the main reason for asking for your personally identifiable information, when we seek it from you.
- My Account: If at any time you would like to alter the personally identifiable information you provide us, relating to a request for products and services, you can update this via your My Account login at www.remba.com.au. If you are unable to access your ‘My Account’ login or do not have one, please contact us.
- Contact Us: If at any time you want to enquire about your personally identifiable information that we store, please contact us by email or post.
How we use your information
We use your personally identifiable information for the purpose of responding to and fulfilling your requests for our products and services.
- maintaining a relationship with you as a valued client of Remba.
- providing products and services you have requested from us.
- responding to an enquiry.
- offering you products and services we believe may interest you, but we will not do so if you advise us not to.
Who Do We Share Your Information With?
In the course of delivering products and services, we might provide personally identifiable information about you to organisations outside of Remba. Generally, these are organisations that help us with our business. These may include:
- Third-party Providers: We provide personally identifiable information to third parties (such as Australia Post) for the purpose of providing products and services. This information is required for third-party providers to fulfil a request in the normal course of business.
- Legal obligations: We may be required, by law, to disclose information you provide us when you obtain products or services from Remba. We may also disclose information against someone who poses a threat to our interests (such as an act of fraud) or whose activities could cause harm to others.
How we protect your information
To maintain the confidentiality of your personally identifiable information, we use leading security technology and procedures that are regularly reviewed and updated.
We have also obtained a digital certificate from Geotrust an industry leader in the protection and management of data transmission.
Our systems are configured with industry standard data encryption and firewall technology. When you send personally identifiable information to us over the Internet, your data is protected by Secure Socket Layer (SSL) technology to provide for safe transmission. The protection of data transmission is indicated by the presence of a lock or key symbol in your Internet browser.
Contact Us
If you would like to ask a question about this policy, you can send it by email or post:
| Email: | privacy@remba.com.au |
|---|---|
| Post: | Privacy Officer Remba 6/81 Frenchs Forest Road East Frenchs Forest, NSW 2086 Victoria |